Responsibilities:
- Monitor and reply to incoming technical support tickets, chats, and frequently asked questions
- Manage and distribute incoming queries from clients and users
- Provide customer support by phone
- Assist with internal departmental workload as needed
Requirements:
- Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field
- Strong mathematical understanding
- High level of computer literacy with excellent knowledge of software for working on the Internet
- Excellent written and verbal command of both Chinese and English
- Ability to work effectively as part of a team
- Availability to work in shifts
- Strong moral and ethical character
- Ability to provide clear explanations with sound reasoning
- Ability to learn fast - the chosen candidate will participate in intensive training and will have to support continuous knowledge updates
- Great attention to detail
Additional requirements (considered as an advantage):
- Knowledge of trading platforms and experience in financial markets
- Prior experience in technical customer support
- Preference for candidates with a Computer Science degree
Attractive payment conditions and benefits package will be offered to successful candidates. Send us your CV!